Answers to Support Questions

Smart Games

4863 Capistrano Ave
San Jose CA 95129
(408)985-1236
fotland@smart-games.com

  • Installation fails with the message: "16 bit Windows Subsystem" "C:\WIndows\System32\Autoexec.nt. The system file is not suitable for running MS-DOS and Microsoft Windows Applications."

    This is caused by a bad autoexec.nt file on your computer which is preventing InstallShield from running. You need to reinstall your autoexec.nt file. Microsoft has instructions to fix the problem by re-installing your autoexec.nt file from your operating system CD at http://support.microsoft.com/?kbid=324767

  • Installation fails with a message X:\SETUP.EXE the specified path does not exist (where X is your CD-ROM or DVD drive).

    This has only appeared on certain Dell machines, including the M65 and D820. It is caused by the Embassy Trust Suite by Wave systems, that is preloaded on these machines, and prevents any installations using InstallShield version 5. You can install by clicking Start, then Run, and typing "command" (not "cmd"). When the DOS Window appears, type X:\setup.exe (where X is the drive that has the MFGO CD-ROM), and the installer should run correctly.

    You can also fix this by uninstalling the Embassy Trust Suite as described at http://www.wave.com/support/CSC/CustomerService/Documents/DM-010.htm


    If you still have a problem, please send e-mail to: fotland@smart-games.com
    Changes last made on: September 6, 2005